E-quotes Consultant

Location:

Manchester Contact Centre

The role:

At STA Travel, we are dedicated to outstanding customer service. So if you’re great at inspiring others to travel and are prepared to go that one step further for the customer, we will reward you at every opportunity.

You’ll have a love for travel and that’s what we want! To ensure you can continue exploring the world, we have continuous travel incentives and also give you an annual overseas travel allowance.

Whilst this position is based within a Contact Centre it doesn’t involve inbound call taking therefore you do need to be self-motivated and organised as majority of the work is via email.

At STA Travel you will learn and develop personally and professionally. You’ll work hard, have fun and be surrounded by like-minded people. With ambition and talent, the career opportunities are endless. We offer a competitive salary with a guaranteed basic, plus an open-ended bonus scheme - so the more you put in, the more you get out!

Key role responsibilities:

• Exceed sales & surface targets
• Offer world class customer service
• Take ownership of escalated issues and ensure they are professionally resolved
• Meet and exceed personal objectives, including sales, revenue and productivity targets

  Key personal capabilities:

• A real passion for travel
• Ability to work on your own / self motivation
• Great organisational skills and the ability to prioritise workloads
• Previous experience in a Travel Sales or Sales environment is preferable
• Good problem solving ability
• Excellent communication skills specifically written as most correspondence is done via email
• Able to portray a professional and positive attitude
• Able to build relationships with colleagues and customers
• Team player who enjoys a challenge, and able to work under own initiative
• Can demonstrate flexibility and reliability
• Enthusiastic and self motivated
• Able to work shifts including weekends

To apply:

If you are interested in applying for this role please email your CV with a Covering Letter detailing your salary expectations to recruitment@statravel.co.uk or by post to the following address:

HR
Priory House
6 Wrights Lane
London
W8 6TA